1. Shipping Coverage

1.1 Free Shipping Regions

• Americas: United States (continental), Canada
• Europe: United Kingdom, Netherlands, Germany, France, Belgium, Luxembourg, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Russia, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, Spain
• Asia: Japan, South Korea, Malaysia, Singapore, Thailand, Indonesia, Philippines, Vietnam, Myanmar, Cambodia
• Oceania: Australia
  Notes:
• For certain remote regions (e.g., Alaska, Hawaii, Puerto Rico, remote areas in Australia, and some South American destinations), our default is economy sea freight. If you prefer air express, a surcharge may apply.
• If you request a specific carrier or service level, extra fees may apply. Contact info@alluredoll.com.

1.2 Tax-Excluded but Free Shipping Regions

• Switzerland, Norway, Ukraine, Israel, New Zealand, Argentina, Chile, South Africa
  We can guide you on duties payment and, where available, offer DDP (duties paid) routes on request.

1.3 Non-Deliverable Regions

• All Middle Eastern Islamic countries
• All African countries except South Africa
• India, Brazil

2. Shipping Methods

2.1 Local Warehouse (In Stock)

• We ship from regional warehouses (US/EU/CA and others) using local reputable couriers (e.g., UPS, FedEx, regional carriers such as Sagawa in Japan).
• Discreet outer packaging with no sensitive product references. End-to-end tracking provided.

2.2 Direct Factory Shipping from China

• Single-Courier (End-to-End Air Express): Typically UPS or FedEx throughout. Fastest transit but may incur higher shipping/tax costs.
• Segmented Transport (Default): Chinese logistics for the origin leg, then handover to a local courier for final delivery. Cost- and duty-efficient. Tracking sometimes updates only after arrival in the destination country. We can assist with dedicated tracking sites on request.

2.3 Sea and Rail (Special Routes)

• Sea Freight: Default for certain remote regions (e.g., US non-continental, Australia, parts of South America). Tracking usually updates after handover to the local courier in your country.
• Rail Freight (EU only, rare): We will notify you in advance if this is used. Tracking often updates after the local handover.

3. Lead Times

Total delivery time = Production Time + Transit Time

3.1 In-Stock/Local Warehouse

• No production time. Typical delivery: 5–10 days (depending on region/carrier).

3.2 Made-to-Order Production Times

• Zelex Doll
  • Standard Silicone/Inspiration Series: 14–21 days
  • SLE Series: approximately 14–21 days
  • Fusion/Advanced Custom: typically 14–25 days (subject to factory confirmation)
• WM Doll
  • TPE: 4–14 days (common bodies/colors faster; complex options longer)
• Tantaly (torso/accessories)
  • Common models: about 10–14 days
• Additional references
  • Irontech Doll: TPE 4–8 days; Silicone 8–15 days
  • Fanreal: Silicone 20–30 days; Implanted hair head +7–14 days
  • Starpery: Silicone 28–56 days (complex skin textures/makeup longer)
  Notes:
• Add-ons such as implanted hair, oral function, powered features, gel breasts/hips, complex textures, and custom makeup typically increase production time.
• Public holidays and factory scheduling may impact lead times. We will confirm an estimated ship date by email after you place your order.

3.3 International Transit Times

End-to-End Air Express:

• UPS United States/Canada/Europe: 6–8 days
• FedEx United States: 9–13 days
• UPS Australia: 12–15 days
• Sagawa Japan: 3–7 days

Segmented Air:

• United States: 9–13 days
• Europe: 12–18 days
• United Kingdom: 15–18 days

Sea Freight:

• United States: 22–28 days
• United Kingdom: 45–55 days
• Europe: 50–60 days
• Canada (Standard): 40–50 days
• Australia (Tax-Included DDP route available): 28–35 days
• Europe Oversized (DHL Sea): 45–55 days

Rail (EU):

• UPS Rail: 38–45 days
• DHL Rail (Oversized): 35–45 days

4 Order & Tracking

• Once shipped, we email your tracking number and a link. For segmented routes, tracking may populate only after the parcel reaches your country and is handed to the local carrier. If you need help, email info@alluredoll.com.
• We will email status changes (in production/shipped/out for delivery/exceptions). Please whitelist our email.

5. Exceptions & Claims

5.1 Changing Shipping Information

• Hold for Pickup: If you want pickup at a UPS/FedEx store, tell us before shipment and confirm the store accepts the item category.
• Address Change: After dispatch, rerouting may incur a fee and is not guaranteed. Contact info@alluredoll.com immediately.
• Reschedule Delivery: Arrange directly with the carrier and copy us.

5.2 Delay Protection

• Factory-Direct Orders: If delivery exceeds 60 working days from the date all custom details are confirmed, you may request either a full refund or a free replacement shipment (choose one). Exceptions:
  • Orders with electric/powered features, oral function, implanted hair, or complex customizations where extended timelines were agreed in advance
  • Delays due to official holidays or force majeure affecting production
  • Brands with long standard production cycles (e.g., Fanreal/Starpery/Elsababe) communicated prior to purchase
  • Delays/returns caused by recipient failing to clear customs, refusing delivery, missed appointments, unreachable phone, or unclaimed packages
• Local Warehouse (In Stock):
  • US warehouse: max 10 days to deliver; claims eligibility begins at 20 days
  • EU/CA warehouses: max 15 days to deliver; claims eligibility begins at 30 days
  In cases of overseas warehouse stockouts, we will contact you within 2 working days of order. Claims windows count from your final confirmation date.

5.3 Shipping Damage

• Record unboxing photos/videos and email us within 24 hours: info@alluredoll.com
• Minor Damage (e.g., detached eyebrows/nails, light makeup peel, small skin crack, slightly protruding finger wires): compensation of $10–$100 equivalent, or parts/repair kit shipment, depending on severity.
• Major Damage (e.g., significant skin tears, broken limbs/parts): full refund or free reshipment. Keep the outer carton, inserts, and shipping label for claim. We cover return shipping.

5.4 Wrong Item / Missing Options / Lost Parcels

• Wrong Main Item: Provide unboxing photos/video within 24 hours (full body, head, shipping label, outer box). After verification, we will replace and cover all shipping, or refund.
• Wrong/Missing Custom Options or Accessories: We compensate at 2× the value of the wrong/missing options. If the option was free, we compensate at a minimum of $20 or ship the missing parts.
• Lost Parcels: If tracking shows delivered but you did not receive it, promptly file a claim with the carrier and notify us. We will assist and compensate or reship based on the outcome.

5.5 Disclaimer

International logistics may be affected by:

• Weather and natural disasters
• Customs inspections/regulatory requirements
• Local holidays and reduced carrier operations
• Political situations or policy changes
• Unforeseen carrier incidents (accidents, strikes, operational disruptions)
  These delays do not constitute our breach, but we will actively coordinate resolutions.

6. Privacy & Discreet Packaging

• Plain, discreet outer packaging with no doll/adult-related wording. We keep your order details confidential.
• Invoices and customs paperwork are minimized to regulatory requirements and avoid sensitive descriptors in the box.

7. Duties, Taxes & Fees

• Shipping Fees: Most eligible orders ship free. Surcharges may apply for specific carriers, expedited air, remote areas, oversize/overweight.
• Duties/Taxes:
  • EU/UK/NO/CH: import duties and fees may apply unless you choose a DDP route.
  • US/CA/AU: duties typically minimal or included in certain lanes; follow checkout or support confirmation.
• Customs Clearance: We and/or the carrier will provide basic documents. Please keep your phone available and respond promptly to customs requests.

8. Shipping Protection (Optional)

• Optional add-on at checkout. Covers loss, visible transit damage, and mismatched deliveries; accelerates claims handling.
• Coverage:
  • Lost/Damaged/Mis-shipped: protected up to the order’s tax-inclusive value (or declared value, whichever is lower). You may choose reshipment or refund. Excludes used accessories or clear evidence of user-caused damage.
  • Not Covered: incorrect address, refusal, unclaimed packages, unsuccessful reroute attempts, legal/import bans causing return.
• Claims: Email info@alluredoll.com within 7 days of the incident with order number, description, photos/videos, and carrier case number. We respond within 2 business days.

9. FAQ

• Can I choose UPS/FedEx or expedited air?
  Yes. Extra costs and duties may apply. Contact us before ordering.
• How do I estimate my delivery date?
  In-stock: typically 5–10 days. Custom: production time + transit time. See Section III or ask support for a personalized ETA.
• Can I collect at a pickup point?
  Yes—request before shipment. After dispatch, reroute to pickup depends on carrier rules and may incur a fee.
• Do you ship to remote islands/areas?
  In most cases yes, but default via sea/economy with longer timelines and potential surcharges.

10. Contact Us

• Email: info@alluredoll.com