Buying a premium sex doll is a considered decision. These are high‑value, handcrafted products—more than toys, they’re long‑term companions. Our Purchase Guarantee protects you from anything less than authentic, top‑quality dolls delivered in perfect condition, with fair prices and discrete service.

1. 100% Authentic Guarantee

• Authorized brands only: We source directly from official factories and certified distributors—no counterfeits, no replicas.
• Proof on request: We can provide brand authorization/serial verification where available.
• What you receive: The exact brand/model/material (silicone/TPE/hybrid), head, and options you selected, as listed on your order.

2. 100% Money‑Back Guarantee (Faulty or Misdescribed on Arrival)

• If your doll arrives faulty or not as described, we will replace it or refund you—simple and fast.
• What qualifies:
  • Severe transit damage or manufacturing defects verified at unboxing.
  • Main product mismatch (wrong head/body/model).
  • Missing or incorrect paid options.
• How it works:
  • Contact us within 24 hours of delivery with a full unboxing video and clear photos showing the outer carton, shipping label, full body/head, accessories, and the issue.
  • Keep all packaging for claim processing.
  • We’ll offer a replacement at our cost or a full refund, per your choice, once verified.
• Minor issues: For small cosmetic issues (e.g., loose nail/eyelash, slight makeup wear), we provide parts/repair guidance or compensation ($10–$100) based on severity.

3. Best Price Guarantee

• Found the same doll (brand/model/specs/options, new, from an authorized seller) at a lower price within 48 hours of your purchase?
• We will:
  • Refund 100% of the price difference; or
  • Allow a full cancellation before shipment.
• Exclusions: Unauthorized sellers/marketplaces, used/open‑box, clearance/flash errors, non‑equivalent bundles, or misprints.

4. Quality Control & Pre‑Shipment Inspection

• Expert curation: We only partner with factories that meet strict standards for sculpt accuracy, skeleton engineering, material quality, and makeup craftsmanship.
• Inspection: Every doll passes an official QC and our visual check prior to dispatch.
• Factory photos/video: Available for custom orders on request for your approval before shipment.
• Normal craftsmanship variation: Minor differences in makeup, wig styling, eye shade, or skin tone can occur due to handcrafting, lighting, and displays; these are not defects.

5. What’s Not Covered

• User damage: Damage from improper handling, storage, or use.
• Used items: Due to hygiene, any item showing signs of use or washing cannot be returned/replaced.
• Minor skin or finish characteristics: Small tone variations, hand‑applied makeup differences, or slight cosmetic traits common to handcrafted items.
• Nails/eyelashes: These may loosen; they are designed to be reattached with common lash/nail glue.
• Powered features after use: Heating/moaning/motorized modules must be tested on arrival. Disconnections/damage from use are excluded unless stated otherwise on your order.
• Preference changes: Aesthetic preferences after receipt (e.g., makeup style) are not faults; you may restyle makeup if desired.

6. Custom/Bespoke Orders

• Bespoke status: Requests such as specific skin tones, makeup, nipple areola details, labia color, implanted hair, or other customizations render your doll custom‑made for you.
• Returns: We’re happy to review dissatisfaction cases, but a full refund is guaranteed only if the product is genuinely faulty or not as described/ordered. We assess each case individually.
• Tip: Request factory photos/video before shipment to align expectations and reduce disputes.

7. Discreet Packaging & Privacy

7.1 Discreet Packaging

• We take your privacy very seriously. Your doll will be securely packaged in a plain, unmarked carton box, with no labels or markings that reveal the contents. This ensures complete discretion, so you can have full confidence that your purchase remains entirely private. Your privacy is our top priority.

7.2 Will the Courier or Bank Know What My Purchase Is?

• You will maybe have a concern about whether your purchase details will be relayed to the bank or courier after it has been submitted. We assure you that this data will be classified and not revealed to anyone but you on receipt inside the package. We go out of our way to keep these details concealed by using high-quality services. So you don’t need to be apprehensive about purchasing with us for fear of anything being revealed on your bill or an express label. All of these details are hidden and kept discrete during the shipping process. There is no threat of your security being compromised when shopping on the site. Your privacy is a priority to us and always will be.

7.3 Additional measures

• Neutral billing descriptors and plain shipping labels.
• Only essential data shared with carriers for delivery.
• Any media you share for claims is used solely for verification and logistics.

8. How to Report an Issue

• Deadline: Inspect your doll head‑to‑toe upon delivery and contact us within 24 hours for any fault/mismatch claims.
• What to send:
  • Order number and description of the issue.
  • Unboxing video and photos showing outer box, label, full doll, accessories, and the issue in detail.
• Where to send: info@alluredoll.com
• Resolution: We’ll respond quickly with a clear plan—compensation, parts, repair, replacement, or refund—and timelines. Approved refunds are issued to the original payment method; bank posting usually takes 5–10 business days after our approval.

Notes

• For non‑fault dissatisfaction returns of unused items, our Return & Refund Policy applies (shipping/handling/duties may be deducted).
• Do not send returns to the sender address or file a chargeback before contacting us; this can delay resolution.

By purchasing from Allure Doll, you acknowledge and agree to this Purchase Guarantee. We may update these terms to reflect legal or operational changes.